Terms & Conditions

RETURNS & EXCHANGE

 

We will exchange or refund any item(s), if the item(s) received has any kind of manufacturing defect. Please note that the product must be unused with the label attached. After our team reviews the product, you will be offered an exchange with same price value product. Refunds, in most cases, be issued to the same credit card you used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are not refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.

 

If you choose to return order then you will need to inform us by calling or sending an e-mail. Please mention clearly why you would like to return your order. We will not consider the return if customer sends it without notifying The Rising by calling or by sending an e-mail.

 

Please return all the articles in their original packing. Note that on return, customer will have to bear shipment charges.

 

Accessories cannot be returned and refunded.

 

Items on Sales cannot be refunded or exchanged with certain exception. Currently we do not support refund policy for Cash on Delivery Method. Replacement shall only be entertained if the customer wants to exchange same article for different size.

 

ORDER CANCELLATION

 

You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply. The Rising may cancel orders for any reason. Common reasons may include: The item is out of stock, pricing errors or credit card payment is declined by the issuing financial institution.